Summit Pacific Medical Center Clinics Earn National Recognition For Patient-Centered Care
Elma, Wash. —The National Committee for Quality Assurance (NCQA) announced that Summit Pacific Medical Center’s three primary care clinics including McCleary Healthcare Clinic, Elma Family Medicine and Summit Pacific Healthcare Clinic have received the highest level of NCQA Patient-Centered Medical Home (PCMH) Recognition for using evidence-based, patient-centered processes that focus on highly coordinated care and long‐term, participative relationships. Summit Pacific has the most clinics in a single healthcare system recognized at the highest level in the Rural Health Clinic network statewide.
The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the healthcare system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.
“Summit Pacific focuses on high-quality, efficient, patient-centered care,” said Tammy Moore, Chief Clinical Officer. “We are glad our successes in these areas are being recognized at a national level. It is a huge complement to our staff for the hard work they do day in and day out. We are thrilled to offer our community the benefits associated with seeking care at a recognized patient-centered medical home facility. With the development of the new Wellness Center, we will only continue to expand on these services and meet the needs of even more patients.”
“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Summit Pacific’s three primary care clinics have the tools, systems and resources to provide its patients with the right care, at the right time.”
Some changes that SPMC’s clinics implemented during the recognition process include offering early morning and evening appointments, extending appointment times and making all appointments more comprehensive by reviewing the patient’s complete medical record at every visit to identify opportunities to address other wellness needs. This may mean offering additional exams and services, with the patient’s consent, not related to the initial reason for their visit.
To earn recognition, which is valid for three years, Summit Pacific’s three primary care clinics demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.
Download the full press release here.