Grays Harbor County Public Hospital District No. 1 values your feedback! If you have been a recent clinic patient, you may soon receive a confidential phone call from a professional survey team.
The hospital district has partnered with HealthStream Research, Inc., a nationally recognized healthcare improvement firm. HealthStream will be conducting telephone surveys to receive feedback on the care and services you’ve received at Summit Pacific Medical Center.
SPMC will begin with surveying outpatient clinic patients but will expand into formally surveying the Emergency Department and inpatients within the next year. “We’re currently conducting internal patient satisfaction surveys within those two areas, but in order to ensure certain validity and reliability and promote increased transparency we’re moving toward an external evaluation that will allow us to benchmark ourselves more broadly,” said Tim O’Haver, Chief Operations Officer of Summit Pacific Medical Center.
“By using HealthStream, the district will be able to compare our patient feedback with the best hospitals and medical offices in the country,” said O’Haver. “We will learn from their best practices and our patients will benefit from that knowledge.”
The survey is voluntary and takes less than 10 minutes to complete. Additionally, the feedback provided is anonymous unless the survey participants choose otherwise. The survey is structured into multiple choice questions and at the end of the survey participants will be asked to provide specific, verbatim feedback on one main thing SPMC could do to improve their overall healthcare experience.
HealthStream surveyors are trained in HIPAA privacy standards and have been educated on SPMC’s high values of quality care. Surveyors do not have clinical details about your care and are not able to provide medical advice. If you have questions about your care, please contact your healthcare provider.