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The ratings and comments seen on provider profiles are gathered from patient surveys which are conducted by an independent patient satisfaction organization called Press Ganey. Star ratings are only displayed for surveyed Summit Pacific providers who have accumulated 15 or more survey responses in outpatient clinical settings. While we are committed to publishing both positive and negative comments, we also maintain a rigorous process to review and remove comments that are profane, libelous, unrelated to the provider, or violate patient privacy.