No one will be denied medically necessary services based on their inability to pay. Look below for discounts; some are based on family size and income.
Billing Questions: Any patient billing questions can be asked of CBO, our billing office, who can be reached at 1-888-292-8810. In addition, CBO can collect and apply all of the following stated discounts to a patient’s billing statement.
Plain Language Summary of Various Financial Assistance Options and Hierarchy
Property Tax Credit: Patients living within the district may receive a credit in the amount of the public hospital district portion of their property taxes assessed within the same year of the related date of service, up to a maximum annual credit of $500. Patients are required to supply their property tax statement and complete the Property Tax Application.
Financial Assistance: Patients that have an annual family income below 200% of the federal poverty level can apply for a full write off of their balance. Those that earn between 200% and 300% of the federal poverty level can apply for a partial write off. Financial assistance eligible patient will be charged no more than amounts generally received from insurance payers. All applicants are required to complete the Financial Assistance Application form, as well as provide proof of income. Here are qualification guidelines:
Prompt Pay Discount: Patients are eligible to receive a 25% discount if the balance is paid within 30 days. The discount amount is to be calculated and deducted from the billing statement by the patient, as noted on the invoice. Statements will only print the “Prompt Pay Discount” message on the first statement. This 25% discount is to be applied after all other financial assistance options listed above have been applied.
Payment Plan Options and Billing Questions: Any patient billing and payment questions can be asked of our billing office, The CBO Solutions, who can be reached at 1-888-292-8810. Payments can also be made on this website by clicking on the “Make Payment Online” button at the top of this page.
Applications: All of our Financial Assistance Applications can be obtained on this web page, by calling our billing office at 1-888-292-8810 or by requesting such applications to be mailed to you; and/or by stopping in to one of our physical locations, which are:
If you have any questions, or need help for any reason, including disability and/or language assistance, please feel free to call our billing office at 1-888-292-8810 or stop into one of our physical locations as a member of our team would be more than willing to help answer your questions.In addition, all applications, and their related support, can be returned in-person to any of our physical locations, noted above, or mailed to our billing office directly at The CBO Solutions, P.O. Box 2726, Spokane, WA 99220.